San Diego Residents Save 13% On EVERY Order with Code NATIVE
San Diego Residents Save 13% On EVERY Order with Code NATIVE

Return & Refund Policy

RETURNS AND REFUNDS

All of our juice is made fresh to order. This takes a considerable amount of planning to execute. Because of this, once an order is placed and you confirm your purchase no refunds are offered.

SHIPPING AND DELIVERY

Orders that require shipping are shipped via UPS Overnight. Shipping is out of the control of Deep Rooted and we cannot guarantee orders arriving at any specific time. Our orders are carefully packaged and tested to remain temperature-controlled for 48 hours. With regard to “local deliveries”, local deliveries within qualifying Southern California zip codes are delivered as early as 8AM on the morning of selected delivery date or no later than 7PM on the evening of your selected delivery date. We must have all information to complete your delivery successfully – including gate codes and special instructions. 

ORDER CANCELLATIONS

We will confirm with you via text once we receive your order and give you a specific time window to expect your delivery. We also provide delivery tracking so you can better prepare for your driver. If despite this, nobody is available to accept the order we will contact you to either leave somewhere near the residence or to have re-delivered at a $15 fee.

REFUNDS FOR DAMAGED PRODUCTS

Deep Rooted Juice Co. will replace any product you can reasonably demonstrate was damaged during transit. If you received any damaged product, please e-mail us at team@deeprooted.life.

PRODUCTS ARE SOLD “AS IS”

ALL PRODUCTS ARE SOLD “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE OR OF MERCHANTABILITY.

DEEP ROOTED DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OR THE RESULTS OF THE USE OF ANY MATERIALS CONTAINED IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE OR OF OUR PRODUCTS. WE ARE NOT RESPONSIBLE FOR ANY LIABILITY ARISING FROM YOUR USE OF OR RELIANCE ON THE CONTENT, OR ANY OTHER MATERIAL APPEARING ON OR THROUGH THIS SITE OR OF OUR PRODUCTS.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT RESPONSIBLE FOR ANY MALICIOUS CODE, DELAYS, INACCURACIES, ERRORS OR OMISSIONS ARISING OUT OF OR RESULTING FROM YOUR ACCESS AND USE OF THIS SITE. YOU (AND NOT DEEP ROOTED) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OR ANY OTHER DAMAGES FROM YOUR USE OF THIS SITE OR OF OUR PRODUCTS.

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